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Frequently Asked Questions
Whether you're booking for the first time or just want to know how it all works, we've gathered the most common questions pet parents ask. Still unsure? You can always reach out... we're happy to help!
🐶 Frequently Asked Questions – CTPetSitters.com
What’s included in every booking?
Feeding, walks/playtime, regular updates, and medication support if needed.
Can I meet the sitter beforehand?
Yes! You can schedule an optional meet-and-greet before booking.
Do you provide medication or special care?
Absolutely. Just let us know the details in your booking form, and we'll make sure it's handled.
How do I book?
Click the “Choose Your Plan” button and follow the steps to book your stay and add extras.
💲 Pricing & Policies
What are your rates?
Dogs: $40 per 12-hour period
Cats: $30 per 12-hour period
Puppies/Kittens: $50 per 12-hour period
House Sitting Only (no pets): $25 per 12-hour period
What if I return late?
If you return past your scheduled 12 hours, you’ll be charged for a new 12-hour block
Do you offer any first-time discounts?
Yes! Your first sit is 50% OFF.
Do you charge more during holidays?
Yes, there’s a 30% surcharge during holiday weeks (3 days before through 3 days after major holidays like New Year’s, Easter, Memorial Day, July 4, Labor Day, Thanksgiving, and Christmas).
💳 Payments, Refunds & Cancellations
When do I pay, and how?
Full payment is required upfront by card. Booking is not final until payment and a signed agreement are received.
What is your cancellation policy?
100% refund if cancelled 30+ days before the service
50% refund if cancelled 15–29 days before
No refund if cancelled within 14 days of the service
🐾 Client Responsibilities & Liability
What do I need to provide?
All food, supplies, medications, keys, and access codes. Please also disclose any health issues, behavior concerns, allergies, or special needs.
What are you not liable for?
We are not liable for pet illness, injury, or death (unless caused by gross negligence), property damage, or injuries to third parties caused by your pet. Emergency vet care may be provided at your expense.
Still Have Questions?
Get in Touch!
If you have a special request, need clarification, or just want to talk through your pet’s care needs, don’t hesitate to reach out.
